CMS SOLUTIONS
IVR store locator
Connecting IVR callers to your nearest store, dealer, agent, or service location
Bullseye Locations’ integrated IVR app is an easy-to-implement app for your IVR system that allows callers to find the nearest store, dealer, agent, or service center location. We’ve partnered with Genesys to develop an integrated solution for the Genesys PureCloud environment. Find us on the Genesys AppFoundry to start your free 30-day trial!
Business benefits
Drive foot traffic to stores
Customers are instantly connected with stores near them, simplifying the decision-making process and driving in-person, in-store visits.
Satisfy customers
Customers are connected with up-to-date information like hours, address and phone number on demand – anytime they need it.
Save time and money
Bullseye Store Locator for Genesys PureCloud automates the task of connecting customers with nearby stores, so support agents can focus on other issues – like making sales.
How does the IVR store locator work?
IVR store locator key features
- Drive customers to retail locations with easy-to-access information
- Supports call transfers to locations
- Easy to implement with provided workflow template
- Automatic data synchronization between 3rd party systems
- Support from onboarding to implementation to maintenance
- Supports voice and keypad entries
- Includes store hours, including special or holiday hours
- Custom greetings and prompts
- Multilingual support
- Supports multiple voice libraries and custom recordings
- Supports text forwarding with directions
Explore the Bullseye solution
Better Results
Help customers find the right place to buy your product.
Improve Customer Experience
Help your contractors, reps, and partners succeed.
Support Dealers
Capture opportunities at a critical point in the customer lifecycle.
Target Events and Promotions
Drive in-store sales and conversions.