Premium SLA and Support


Rest Easy Knowing Our Team Is Always There


In addition to our 99.95%* guaranteed uptime, Bullseye has a Premium Support and SLA offering for enterprise organizations. With Premium Support you get the comfort of knowing that assistance is only a phone call away 24X7 365 days per year. Our Premium Support offering includes a toll-free number with direct access to our response team and a 1 hour response time for Level 1 issues.

Features

  • 1-800 number for off hours support
  • 1 hour response for Level 1 issues
  • 10 hours of development support hours
  • Everything in our standard support terms

Solution Architecture, Custom Design and Development Support

Bullseye Locations can also be a true partner and can help bridge the gap between your marketing team, the operations team and the technology or implementation team. We provide product training, implementation and technical support, best-practice recommendations, workflow and requirements analysis, and more.

Contact us to discuss your specific needs. With several hundred implementations under our belts, and lots of experience designing and building custom solutions, I’m sure we can come up with some ideas that will help with your implementation.